Terms & Conditions

Terms and Conditions

‍SafeNest Technologies
Effective Date: August 20th, 2025
Last Updated: August 20th, 2025

1. Acceptance of Terms

By accessing or using SafeNest Technologies' website, software platform, applications, or services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.

If you do not agree to these Terms, please do not use our Services.

2. Description of Services

SafeNest Technologies provides a comprehensive smart building management platform that includes:

• Smart Building Management Software: Cloud-based platform for property management and building automation
• Access Control Systems: Remote access control and security management
• Energy Management: Monitoring and optimization of building energy consumption
• Environmental Monitoring: Leak detection, flood mitigation, and climate control
• Community Management: Resident communication, amenity booking, and messaging systems
• Integration Services: Hardware installation and third-party system integration
• Support Services: Ongoing technical support, maintenance, and platform updates

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information and to update such information to maintain its accuracy.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

3.3 Account Types

We offer different account types for:

• Property managers and building managers
• Condominium boards and HOAs
• Real estate developers
• Residents and building occupants

4. Use of Services

4.1 Permitted Use

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Interfere with or disrupt the Services or servers
• Attempt to gain unauthorized access to any portion of the Services
• Upload, post, or transmit any malicious code or harmful content

4.2 Data Collection and Use

By using our Services, you consent to our collection, use, and sharing of your information as described in our Privacy Policy, which is incorporated by reference into these Terms.

5. Subscription and Payment Terms

5.1 Service Plans

SafeNest Technologies offers various subscription plans and pricing tiers. Current pricing and plan details are available on our website or by contacting our sales team.

5.2 Free Trial

We may offer a 60-day free trial for qualifying customers. Trial terms and eligibility requirements will be specified at the time of enrollment.

5.3 Payment

• Subscription fees are charged in advance on a monthly or annual basis
• Payment is due upon receipt of invoice
• Late payment may result in service suspension
• All fees are non-refundable except as expressly stated in these Terms

5.4 Price Changes

We reserve the right to change our pricing with 30 days' written notice to existing customers.

6. Hardware and Installation

6.1 Hardware Components

Our Services may include hardware devices, sensors, and equipment ("Hardware") necessary for platform functionality.

6.2 Installation Services

SafeNest Technologies or authorized partners will provide installation services. Installation scheduling and scope will be determined by mutual agreement.

6.3 Hardware Warranty

Hardware components are warranted against defects for a period of [12 months] from installation date, subject to normal wear and usage conditions.

7. Data Privacy and Security

7.1 Data Protection

We implement industry-standard security measures to protect your data. However, no method of transmission or storage is 100% secure.

7.2 Building Data

Data collected from building systems, sensors, and resident interactions is processed in accordance with our Privacy Policy and applicable privacy laws.

7.3 Third-Party Integrations

Our platform may integrate with third-party services. Use of such services is subject to their respective terms and privacy policies.

8. Intellectual Property

8.1 SafeNest Property

The Services, including all software, applications, content, and technology, are owned by SafeNest Technologies and protected by copyright, trademark, and other intellectual property laws.

8.2 Customer Data

You retain ownership of data you input into our Services. By using our Services, you grant us a limited license to use such data solely to provide and improve our Services.

8.3 Feedback

Any feedback, suggestions, or ideas you provide regarding our Services may be used by SafeNest Technologies without compensation or attribution.

9. Service Level Agreement

9.1 Uptime Commitment

We strive to maintain 99.5% uptime for our cloud-based services, excluding scheduled maintenance and force majeure events.

9.2 Support

Technical support is available during standard business hours. Emergency support may be available for critical system issues.

9.3 Maintenance

We may perform scheduled maintenance with advance notice. Emergency maintenance may be performed without prior notice.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAFENEST TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.3 Total Liability Cap

SAFENEST TECHNOLOGIES' TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THESE TERMS SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless SafeNest Technologies, its officers, directors, employees, and agents from any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Services or violation of these Terms.

12. Termination

12.1 Termination by Customer

You may terminate your subscription at any time with written notice. Termination will be effective at the end of the current billing period.

12.2 Termination by SafeNest

We may terminate or suspend your access to the Services immediately for:

• Breach of these Terms
• Non-payment of fees
• Illegal or harmful use of the Services

12.3 Effect of Termination

Upon termination, your right to use the Services will cease immediately. We may retain your data for a reasonable period to facilitate potential service restoration.

13. Force Majeure

SafeNest Technologies shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Ontario.

15. Compliance with Laws

You agree to comply with all applicable laws and regulations in your use of the Services, including but not limited to:

• Privacy and data protection laws
• Building codes and safety regulations
• Accessibility requirements
• Municipal bylaws and regulations

16. Changes to Terms

SafeNest Technologies reserves the right to modify these Terms at any time. We will provide notice of material changes via email or through the Services. Continued use of the Services after such notice constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms referenced herein, constitute the entire agreement between you and SafeNest Technologies regarding the use of our Services.

19. Contact Information

For questions about these Terms or our Services, please contact us at:

SafeNest Technologies
Email: legal@safenest.tech
Phone: +1 647-797-0272
Address: 141 Toryork Drive, North York, ON M9L 1X9

By using SafeNest Technologies' Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

‍

Privacy Policy

SafeNest Technologies
Effective Date: August 20th, 2025
Last Updated: August 20th, 2025

1. Introduction

SafeNest Technologies ("SafeNest," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our smart building management platform, mobile applications, websites, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information You Provide

Account Information:

• Name, email address, phone number
• Professional title and organization
• Billing and payment information
• Account credentials and authentication data

Property and Building Information:

• Building address and specifications
• Unit numbers and occupancy details
• Property management contact information
• Building system configurations

Communication Data:

• Messages sent through our platform
• Support requests and correspondence
• Community board posts and notifications
• Feedback and survey responses

2.2 Information Collected Automatically

Usage and Platform Data:

• Login and access times
• Feature usage patterns
• Device information (IP address, browser type, operating system)
• Application performance and error logs

Building Operations Data:

• Access control events (entry/exit logs with timestamps)
• Energy consumption and monitoring data
• Environmental sensor readings (temperature, humidity, leak detection)
• Security system status and alerts
• Amenity booking and usage records

Location and Movement Data:

• Building access patterns
• Common area usage
• Parking and visitor management data
• Smart device locations within buildings

2.3 Security and Surveillance Data

Video and Audio Data:

• Security camera footage from common areas
• Intercom and video calling recordings
• Access control images and biometric data (where applicable)
• Visitor identification and documentation

Important Note: We do not collect video or audio data from private residential units without explicit consent.

2.4 Third-Party Integration Data

Smart Home Integrations:

• Data from connected devices (Apple HomeKit, Google Assistant, Amazon Alexa)
• Smart thermostat and lighting preferences
• Energy management settings
• Third-party app usage within our platform

2.5 Visitor and Guest Information

• Guest names and contact information
• Visit duration and access permissions
• Vehicle information and license plate data
• Temporary access codes and schedules

3. How We Use Your Information

3.1 Service Provision and Management

• Platform Operation: Provide and maintain our smart building management services
• Access Control: Manage building security and resident access
• Building Automation: Control and optimize building systems
• Energy Management: Monitor and improve energy efficiency
• Safety and Security: Detect emergencies, prevent unauthorized access, and ensure building safety
• Maintenance: Schedule and coordinate building maintenance and repairs

3.2 Communication and Support

• Customer Support: Respond to inquiries and provide technical assistance
• Service Updates: Notify users of platform updates, maintenance, and new features
• Community Management: Facilitate resident communication and community building
• Emergency Notifications: Send critical safety and security alerts

3.3 Analytics and Improvement

• Usage Analytics: Understand how our Services are used to improve functionality
• Performance Optimization: Monitor and enhance platform performance
• Predictive Maintenance: Analyze building data to predict maintenance needs
• Energy Optimization: Identify opportunities for energy savings and efficiency improvements

3.4 Legal and Compliance

• Legal Obligations: Comply with applicable laws and regulations
• Security Investigations: Investigate security incidents and unauthorized access
• Insurance Claims: Provide data for legitimate insurance claims and investigations
• Audit and Reporting: Meet regulatory and industry compliance requirements

4. Information Sharing and Disclosure

4.1 With Your Consent

We may share your information with third parties when you provide explicit consent, such as:

• Property management companies and building owners
• Authorized building service providers
• Emergency services when required

4.2 Service Providers and Partners

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Customer support services
• Installation and maintenance services
• Analytics and performance monitoring

All service providers are bound by confidentiality agreements and data protection requirements.

4.3 Property Management and Building Operations

Property Managers and Building Owners:

• Access control logs and security data
• Energy usage reports and analytics
• Maintenance requests and building system status
• Resident communication and community management data

Authorized Building Staff:

• Concierge and security personnel access to relevant operational data
• Maintenance teams access to system status and work orders
• Property management companies access to reporting and analytics

4.4 Legal Requirements

We may disclose your information when required by law or when we believe disclosure is necessary to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users or others
• Investigate fraud or respond to security incidents

4.5 Business Transfers

In the event of a merger, acquisition, or sale of business assets, user information may be transferred as part of the transaction, subject to confidentiality agreements and notice to affected users.

5. Data Storage and Security

5.1 Data Storage

Cloud Infrastructure:

• Data is stored on secure, industry-standard cloud servers
• Automatic data backup and redundancy systems
• Geographic distribution for reliability and performance
• Indefinite storage of access logs for security purposes

Data Centers:

• SOC 2 compliant data centers
• Physical security measures and access controls
• Environmental monitoring and disaster recovery capabilities

5.2 Security Measures

Technical Safeguards:

• Data encryption in transit and at rest
• Multi-factor authentication for administrative access
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring systems

Administrative Safeguards:

• Employee training on data privacy and security
• Background checks for personnel with data access
• Regular policy reviews and updates
• Incident response procedures

Physical Safeguards:

• Secure data center facilities
• Hardware encryption for devices
• Secure disposal of equipment and media

5.3 Data Retention

General Retention:

• Account information: Retained while account is active plus 7 years after termination
• Access logs: Retained indefinitely for security and legal compliance
• Video surveillance: Retained for 30-90 days unless required for investigations
• Energy and usage data: Retained for 5 years for historical analysis
• Communication data: Retained for 2 years unless longer retention is required

Legal Hold:

• Data may be retained longer when subject to legal proceedings or investigations
• Users will be notified when longer retention is required

6. Your Privacy Rights

6.1 Access and Portability

You have the right to:

• Access your personal information that we collect and process
• Request a copy of your data in a portable format
• Receive information about how your data is being used

6.2 Correction and Updates

You may:

• Update your account information and preferences
• Correct inaccurate personal information
• Request updates to building or property information

6.3 Deletion and Restriction

You may request to:

• Delete your personal information (subject to legal and operational requirements)
• Restrict processing of your data for specific purposes
• Opt out of non-essential communications

6.4 Consent Withdrawal

You may withdraw consent for:

• Marketing communications
• Optional data collection features
• Third-party integrations

Note: Some data processing is necessary for core service functionality and cannot be restricted without affecting service availability.

7. Cookies and Tracking Technologies

7.1 Types of Cookies

Essential Cookies:

• Authentication and security
• Session management
• Platform functionality

Analytics Cookies:

• Usage statistics and performance monitoring
• User experience optimization
• Error tracking and debugging

Preference Cookies:

• User settings and customizations
• Language and accessibility preferences

7.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Platform privacy settings
• Third-party opt-out mechanisms

8. Children's Privacy

Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be processed and stored in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Third-Party Services and Integrations

10.1 Smart Home Platforms

Our Services integrate with third-party platforms such as:

• Apple HomeKit and Siri
• Google Assistant and Google Home
• Amazon Alexa and Echo devices

These integrations are subject to the privacy policies of the respective platforms.

10.2 Payment Processors

Payment information is processed by secure third-party payment processors. We do not store complete payment card information on our systems.

10.3 Analytics and Marketing

We may use third-party analytics and marketing services that collect information about your use of our Services. These services operate under their own privacy policies.

11. Privacy Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or applicable laws. We will:

• Post the updated policy on our website
• Email registered users about material changes
• Provide notice through our platform interface
• Update the "Last Updated" date at the top of this policy

Continued use of our Services after policy changes constitutes acceptance of the updated policy.

12. Compliance with Privacy Laws

12.1 Canadian Privacy Law (PIPEDA)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, including:

• Obtaining meaningful consent for data collection and use
• Limiting collection to purposes identified at time of collection
• Using personal information only for identified purposes
• Providing access to personal information upon request
• Implementing appropriate security safeguards

12.2 Other Jurisdictions

We also comply with applicable privacy laws in other jurisdictions where we operate, including:

• European Union General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable provincial and state privacy laws

13. Contact Information and Privacy Requests

13.1 Privacy Officer

For privacy-related questions, concerns, or requests, please contact our Privacy Officer:

SafeNest Technologies Privacy Officer
Email: privacy@safenest.tech
Phone: +1 647-797-0272
Address: 141 Toryork Drive, North York, ON M9L 1X9

13.2 Data Protection Requests

To exercise your privacy rights or submit data protection requests:

• Email: privacy@safenest.tech with "Privacy Request" in the subject line
• Include your full name, account information, and specific request details
• We will respond within 30 days of receiving a complete request

13.3 Complaints

If you believe we have not properly addressed your privacy concerns, you may file a complaint with:

• The Privacy Commissioner of Canada
• Your provincial privacy commissioner
• Other applicable data protection authorities

14. Emergency and Safety Information

In emergency situations, we may share information with emergency services, law enforcement, or other authorities without prior consent when:

• There is imminent danger to health or safety
• Legal obligations require immediate disclosure
• Building security or fire safety systems are triggered
• Critical infrastructure protection is required

15. Data Accuracy and Quality

We strive to maintain accurate and up-to-date information. You can help us by:

• Keeping your account information current
• Reporting inaccuracies or changes promptly
• Verifying building and property information regularly
• Updating contact preferences and settings

By using SafeNest Technologies' Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Last Updated: August 20th, 2025

‍

User Policy

SafeNest Technologies
Effective Date: August 20th, 2025
Last Updated: August 20th, 2025

1. Introduction and Scope

This Acceptable Use Policy ("Policy") governs the use of SafeNest Technologies' smart building management platform, mobile applications, management portals, and related services (collectively, the "Services"). This Policy applies to all users, including but not limited to:

• Property Managers and Building Owners
• Condominium Boards and HOA Members
• Building Staff (concierges, security personnel, maintenance teams)
• Real Estate Developers
• Residents and Tenants
• Visitors and Guests
• Service Providers and Contractors

By accessing or using our Services, you agree to comply with this Policy and all applicable laws and regulations.

2. User Roles and Responsibilities

2.1 Property Managers and Building Owners

Authorized Activities:

• Configure and manage building systems and access controls
• Create and manage user accounts for residents and staff
• Monitor building operations, energy usage, and security systems
• Respond to maintenance requests and emergency situations
• Generate reports and analytics for building performance
• Manage amenity bookings and community features

Responsibilities:

• Ensure accurate resident and unit information in the system
• Respond promptly to emergency alerts and security incidents
• Maintain appropriate access permissions for all users
• Protect confidential resident and building information
• Comply with privacy laws and building regulations
• Provide timely support to residents and building staff

2.2 Building Staff (Concierges, Security, Maintenance)

Authorized Activities:

• Access management portal features relevant to their role
• Respond to resident requests and visitor inquiries
• Monitor security cameras and access control systems
• Manage visitor access and parking permissions
• Process maintenance requests and work orders
• Use intercom and video calling features for building operations

Responsibilities:

• Use system access only for legitimate building operations
• Maintain confidentiality of resident information and building security
• Report security incidents and system issues promptly
• Follow proper procedures for visitor and guest management
• Keep login credentials secure and confidential
• Respect resident privacy and building policies

2.3 Residents and Tenants

Authorized Activities:

• Access assigned building areas using the mobile application
• Manage personal guest access and visitor permissions
• Book available amenities and common areas
• Communicate with building management and other residents
• Control smart home features within their unit (where applicable)
• Receive building notifications and emergency alerts

Responsibilities:

• Use access controls responsibly and only for authorized purposes
• Ensure guest access is provided only to legitimate visitors
• Report security concerns and system issues to building management
• Respect community guidelines and other residents' privacy
• Keep account credentials secure and do not share access
• Comply with building rules and condominium/HOA bylaws

2.4 Visitors and Guests

Authorized Activities:

• Use temporary access permissions provided by residents
• Access designated common areas as authorized
• Use visitor parking when properly registered
• Communicate with residents through intercom systems

Responsibilities:

• Use access only for the specific purpose and duration authorized
• Respect building rules and resident privacy
• Follow all safety and security procedures
• Report to concierge or building management when required

3. System Security and Access Control

3.1 Account Security Requirements

All Users Must:

• Create strong, unique passwords for their accounts
• Enable multi-factor authentication when available
• Keep login credentials confidential and secure
• Log out of shared devices and computers
• Report compromised accounts immediately
• Update contact information promptly

Prohibited Activities:

• Sharing account credentials with unauthorized persons
• Using another person's account without permission
• Attempting to bypass security measures or access controls
• Creating multiple accounts without authorization
• Using automated tools to access the system

3.2 Access Control Guidelines

Proper Use:

• Use building access only for legitimate purposes
• Ensure doors are properly secured after entry/exit
• Verify visitor identity before granting access
• Report tailgating or unauthorized access attempts
• Follow emergency evacuation procedures

Prohibited Activities:

• Propping open secured doors or disabling security systems
• Allowing unauthorized persons to follow you through access points
• Using access permissions for commercial purposes without authorization
• Tampering with access control hardware or devices
• Creating unauthorized duplicate access cards or fobs

4. Community Guidelines and Communication

4.1 Community Message Board and Communication

Acceptable Content:

• Building announcements and important information
• Community events and social activities
• Lost and found items
• Recommendations for local services
• General community discussion that is respectful and constructive

Prohibited Content:

• Harassment, threats, or intimidating behavior
• Discriminatory language based on race, religion, gender, age, or other protected characteristics
• Personal attacks or defamatory statements
• Spam, advertising, or commercial solicitation without authorization
• Illegal activities or content that violates laws
• Personal information that violates privacy
• False or misleading information

4.2 Video Calling and Intercom Use

Appropriate Use:

• Legitimate building operations and resident communication
• Emergency situations and security purposes
• Authorized visitor verification and management
• Maintenance coordination and support

Prohibited Use:

• Recording conversations without proper consent
• Using video features for surveillance of private areas
• Harassment or inappropriate communication
• Sharing recorded content without authorization

5. Data Privacy and Confidentiality

5.1 Personal Information Protection

All Users Must:

• Respect the privacy of other residents and building occupants
• Use personal information only for authorized purposes
• Report privacy breaches or data security incidents
• Comply with applicable privacy laws and regulations

Prohibited Activities:

• Accessing, collecting, or sharing personal information without authorization
• Using resident data for marketing or commercial purposes
• Storing sensitive information on unsecured devices
• Sharing access logs or security information inappropriately

5.2 Building Operations Data

Authorized Personnel May:

• Access data necessary for their specific role and responsibilities
• Use building operations data for legitimate management purposes
• Share information with authorized service providers as needed

Restrictions:

• Data access must be limited to job-related needs
• Information sharing requires proper authorization
• Long-term data storage must comply with retention policies

6. Technical Use Guidelines

6.1 Platform and Application Use

Acceptable Use:

• Use services for their intended purpose and functionality
• Report bugs, errors, or technical issues promptly
• Follow recommended device and browser requirements
• Keep applications updated to the latest version

Prohibited Activities:

• Attempting to hack, crack, or reverse engineer the software
• Introducing viruses, malware, or malicious code
• Overloading systems with excessive requests or traffic
• Using the platform for illegal or unauthorized purposes
• Interfering with other users' access or system performance

6.2 Hardware and Device Management

Proper Care:

• Handle smart devices, sensors, and hardware with care
• Report damaged or malfunctioning equipment immediately
• Follow installation and maintenance guidelines
• Allow authorized personnel access for maintenance and updates

Prohibited Actions:

• Tampering with, modifying, or damaging hardware components
• Installing unauthorized software or firmware
• Moving or relocating devices without authorization
• Interfering with sensor readings or data collection

7. Commercial and Business Use

7.1 Authorized Business Activities

Property Management Companies:

• Manage multiple properties using appropriate licensing
• Provide services to authorized clients and buildings
• Access data and reports for legitimate business purposes

Service Providers:

• Access systems as authorized for maintenance, repair, or installation
• Use temporary access permissions for specific work orders
• Comply with building security and safety procedures

7.2 Prohibited Commercial Activities

Restrictions:

• Using resident data for unauthorized marketing or sales
• Subletting or reselling access permissions
• Operating commercial activities in violation of building rules
• Using building facilities for unauthorized business purposes

8. Emergency Procedures and Safety

8.1 Emergency Response

All Users Must:

• Follow building emergency procedures and evacuation plans
• Report emergencies to appropriate authorities and building management
• Cooperate with emergency responders and building staff
• Use emergency communication features appropriately

Emergency Situations Include:

• Fire, flood, or other building emergencies
• Security threats or suspicious activity
• Medical emergencies in common areas
• System failures affecting safety or security

8.2 Safety and Security Reporting

Report Immediately:

• Unauthorized access or security breaches
• Suspicious persons or activities
• Equipment malfunctions or safety hazards
• Threats, harassment, or violent behavior
• Any situation that may compromise building safety or security

9. Enforcement and Consequences

9.1 Violation Investigation

SafeNest Technologies and property management may:

• Investigate reported violations of this Policy
• Review system logs and access records
• Interview users and witnesses as necessary
• Cooperate with law enforcement when appropriate

9.2 Consequences for Violations

Depending on the severity and nature of violations, consequences may include:

Warning and Education:

• Verbal or written warnings for minor first-time violations
• Additional training on proper system use
• Temporary restrictions on specific features

Account Restrictions:

• Temporary suspension of access privileges
• Limitation of platform features or permissions
• Required supervision for system access

Account Termination:

• Permanent removal of access to SafeNest Services
• Reporting to property management or building authorities
• Legal action for serious violations or illegal activities

9.3 Appeals Process

Users may appeal enforcement actions by:

• Contacting SafeNest support within 30 days of the action
• Providing documentation and explanation of circumstances
• Working with property management to resolve disputes
• Following established building governance procedures

10. Compliance with Laws and Regulations

10.1 Legal Compliance

All users must comply with:

• Federal, provincial, and local laws and regulations
• Building codes and safety regulations
• Condominium corporation bylaws and rules
• HOA covenants and restrictions
• Privacy and data protection laws
• Accessibility requirements

10.2 Industry Standards

SafeNest Technologies and users must adhere to:

• Building management industry best practices
• Technology security standards and protocols
• Professional codes of conduct
• Insurance and liability requirements

11. Children and Minors

11.1 Supervision Requirements

• Children under 13 may not create individual accounts
• Minors aged 13-17 require parental consent for account creation
• Parents/guardians are responsible for their children's use of the Services
• Child access to building areas must comply with building rules and safety requirements

11.2 Child Safety

All users must:

• Report concerns about child safety or welfare
• Ensure children are supervised in common areas as required
• Respect family privacy and parenting decisions
• Follow building policies regarding children's use of amenities

12. Updates and Modifications

12.1 Policy Changes

SafeNest Technologies may update this Policy to:

• Reflect changes in technology or services
• Address new security or safety concerns
• Comply with legal or regulatory requirements
• Improve clarity and user understanding

12.2 Notification of Changes

Users will be notified of policy changes through:

• Email notifications to registered users
• In-app notifications and announcements
• Posted notices in building common areas
• Updates on the SafeNest website

Continued use of the Services after policy updates constitutes acceptance of the revised Policy.

13. Contact Information and Reporting

13.1 Policy Questions and Support

For questions about this Policy or proper use of SafeNest Services:

SafeNest Technologies Support
Email: support@safenest.tech
Phone: +1 647-797-0272
Hours: M-F 0900-1800

13.2 Violation Reporting

To report violations of this Policy:

Security and Safety Issues:

• Emergency: Contact local emergency services (911)
• Non-emergency: Contact building management or SafeNest support
• Email: security@safenest.tech

Technical Issues:

• Platform problems: Contact SafeNest technical support
• Account issues: Use in-app support or email support@safenest.tech

Privacy Concerns:

• Data protection issues: Contact privacy@safenest.tech
• Unauthorized information sharing: Report to building management

14. Acknowledgment and Agreement

By using SafeNest Technologies' Services, you acknowledge that you have:

• Read and understood this Acceptable Use Policy
• Agree to comply with all terms and requirements
• Understand the consequences of policy violations
• Agree to use the Services responsibly and lawfully

This Policy is incorporated into and forms part of the SafeNest Technologies Terms and Conditions and Privacy Policy.

Effective Date: August 20th, 2025
Last Updated: August 20th, 2025

For questions or concerns about this Policy, please contact SafeNest Technologies at support@safenest.tech